Complaints Procedure

Last updated: October 2026

Immigration Advisers IAUK aims to give every client a clear, careful and professional service. If something has gone wrong, we want to know so that we can put it right. Making a complaint will not affect how we handle your case.

How to complain

Please send your complaint in writing so that we have a clear record. Tell us your name, what happened, when it happened and what you would like us to do. You can reach us at:

Immigration Advisers IAUK
02 Universal Square, Devonshire Street North, Manchester M12 6JH
Email: mcr@immigrationadvisers.co
Telephone: +44 7359 612475

What happens next

• We acknowledge your complaint in writing and tell you who is dealing with it.
• The complaint is reviewed by someone who was not directly involved in the matter, wherever that is possible.
• We may contact you to discuss the complaint or to ask for more information.
• We send you a written response explaining what we found and what we propose to do.

If you remain dissatisfied

IAUK is regulated by the Immigration Advice Authority (IAA). You are entitled to complain to the IAA about a regulated adviser at any time, whether or not you have used our own procedure first. Details of how to complain are published on the Immigration Advice Authority pages of GOV.UK.

Complaints about personal data

If your complaint is about how we have handled your personal information, please see our Privacy Policy. You also have the right to complain to the Information Commissioner’s Office.